FAQs

  • Mystery shopping is the practice of assessing the performance of a company via anonymous shoppers who evaluate customer service, employee product knowledge, sales ability, the speed of service, employee integrity, and facility appearance.
  • A mystery call shopper is an independent contractor who anonymously contacts a company via telephone under the guise of a typical customer. Mystery call shoppers complete surveys after assignments that accurately captures observations and the experience.
  • Click on the ‘Sign up’ page on our website, then click ‘Sign Up Now.’ Once your application has been submitted it will be reviewed within 24 hours.
  • As a Mystery Shopper, your services are contracted on an as-needed basis. You are not an employee of Mystery Callers We Are. Essentially you have your own business. As a result, no taxes are deducted from any pay you receive for completing assignments. You are required to submit any taxes owed to the government on your own behalf. You will not receive a T-4 or any other related form from Mystery Callers We Are.
  • No. We pay and/or reimburse you for completing assignments as per our instructions.

    Mystery Shoppers should never have to pay any mystery shopping company.

  • We review all applications and accept shoppers based on the information provided. This is why it’s imperative to carefully read the questions on the application before replying. 

  • Paypal© is an online service that allows the transferring of payments through a secure website. We pay via Paypal, and the service will notify you when the money has been sent.

    For those who do not have a PayPal account, PayPal will give you the steps to open one. Creating an account is easy and free. Once a job is completed you can transfer the money directly to your bank account.

    Please make sure you sign up for PayPal with the same email address as registered with Mystery Callers We Are. We issue payment on the last day of the following month. If you complete a job on May 28th, we pay June 30th.

  • This depends on the assignment, and how much effort is involved in completing the call. Typically, shoppers receive payments of $2-$20 per call, plus any expenses incurred are reimbursed. Other shops may ‘pay’ in reimbursements, such as free bowling, or a cruise vacation.

  • We pay our shoppers by the 30th of the following month in which shops were successfully completed. ( You performed a shop on May 10th, payment will be made June 30th.)

  • There are no costs or fees to accept an assignment. We only ask that shops are completed within the time frame specified, and all instructions provided are followed

  • No, shops are scheduled as they become available from our clients. All shops are assigned to Mystery Callers on a first-come basis.

  • Emails are received notifying you of calls available in your area. It is recommended to regularly check the members area of our website to manually search for assignments.

    You will be notified via email if you have been awarded the call. Please do not proceed and complete an assignment until you have received a confirmation email.

  • Not following instructions of assignments is the greatest reason for not being paid/reimbursed for a call.

    You must…
    1) Complete calls within the date(s) and timeframe specified.
    2) Follow through on all scenarios provided in your instructions.
    3) Get the name of the employee who assisted you, or your call will not be valid.
    4) Take any measure necessary to ensure your identity as a mystery caller is not revealed.

    All shop results must be submitted online within 12 hours of completing the shop, or you will not be paid.

  • No. You must remain anonymous during the entire call. You are expected to blend in as a typical customer. 

  • All assignments are due, and must be reported online within 12 hours of completing the assignment unless call instructions state otherwise. Failure to complete your call as instructed may result in forfeiture of payment/reimbursement.